Reservations and customer service
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
An independent reference. Birch Waypoint is not Japan Airlines’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
When approaching Japan Airlines, describe the issue briefly before supplying private identifying details. Separate the carrier operating the flight from the seller that issued your ticket. The business receiving the request determines its own handling process.
US and Canada · Daily 5 a.m.–6 p.m. Pacific Time
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Keep private account information for the company’s secure channel.
Keep a missing-bag report separate from a request to move a flight.
Write down the affected flight date and the reservation reference for a private conversation.
Separate the carrier operating the flight from the seller that issued your ticket.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction