Reservations and customer service
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
An independent reference. Birch Waypoint is not EVA Air’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
Before contacting EVA Air, decide which part of the purchase or service needs attention. Keep a missing-bag report separate from a request to move a flight. A listed route does not imply immediate availability or a guaranteed outcome.
US · 24 hours daily; Chinese and English
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
For a new EVA Air booking, compare the fare and journey details with the airline or the seller. This contact guide does not issue a ticket or take a payment.
Open booking optionsAn existing EVA Air ticket follows the conditions set by its issuer and fare. Review those conditions before choosing an amendment or cancellation route; a request does not establish cash-refund eligibility.
Open booking managementThe airline or ticket seller determines eligibility and any amount due. A general phone number is not a separate refund department.
Read refund guidanceCheck the EVA Air page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
View department informationKeep private account information for the company’s secure channel.
Keep a missing-bag report separate from a request to move a flight.
Write down the affected flight date and the reservation reference for a private conversation.
Separate the carrier operating the flight from the seller that issued your ticket.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction