Reservations and customer service
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
An independent reference. Birch Waypoint is not British Airways’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
The British Airways record is arranged around the company’s documented contact routes. The airline or original seller decides which fare restrictions apply to your request. The linked source can change after its recorded review date.
US · Daily 7 a.m.–1 a.m. Eastern Time
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
US · 24 hours daily
Keep private account information for the company’s secure channel.
Write down the affected flight date and the reservation reference for a private conversation.
Separate the carrier operating the flight from the seller that issued your ticket.
The airline or original seller decides which fare restrictions apply to your request.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction