Reservations and customer service
1-800-235-9262US · 24 hours daily
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.

General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
An independent reference. Birch Waypoint is not All Nippon Airways’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
Before contacting All Nippon Airways, decide which part of the purchase or service needs attention. Write down the affected flight date and the reservation reference for a private conversation. No response speed is inferred from the presence of a phone or website link.
US · 24 hours daily
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
For a new All Nippon Airways booking, compare the fare and journey details with the airline or the seller. This contact guide does not issue a ticket or take a payment.
Open booking optionsAn existing All Nippon Airways ticket follows the conditions set by its issuer and fare. Review those conditions before choosing an amendment or cancellation route; a request does not establish cash-refund eligibility.
Open booking managementThe airline or ticket seller determines eligibility and any amount due. A general phone number is not a separate refund department.
Read refund guidanceKeep private account information for the company’s secure channel.
Write down the affected flight date and the reservation reference for a private conversation.
Separate the carrier operating the flight from the seller that issued your ticket.
The airline or original seller decides which fare restrictions apply to your request.
These are company account links. The company determines whether a platform can handle individual support requests.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction